What guests ask us most, answered. If your question is not here, call +44 20 7834 0367.
Booking, paying and changing
Is it cheaper to book direct?
Yes — this is the hotel's own website. There is no agency commission in the price and no booking fee on top, and you are booking with the hotel rather than a reseller.
When am I charged?
It depends which rate you choose, and the rate says so before you book.
- Flexible — nothing is taken when you book. Your card is held securely to guarantee the room.
- Non-refundable — charged in full when you book.
What is the cancellation policy?
- Flexible — cancel free of charge up to 72 hours (3 days) before arrival. After that, or if you do not arrive, the full stay is charged.
- Non-refundable — charged in full when you book. No changes and no refunds.
The policy that applies is the one shown on the rate you picked, and it is repeated in your confirmation email.
How do I change or cancel my booking?
Use the link in your confirmation email — it opens your booking directly, with no password to remember. You can also call +44 20 7834 0367 or email bookings@porticohotel.london.
Do you take group bookings?
For several rooms on the same dates, email bookings@porticohotel.london with your dates and how many rooms you need.
Arriving and leaving
What time is check-in and check-out?
Check in from 13:30, check out by 10:30.
Reception is staffed 24 hours.
Can I check in early or leave later?
Both are subject to availability. Contact the hotel on the day of your arrival and we will do our best.
Can I leave my bags before check-in or after check-out?
Yes — storage available.
What do I need to bring to check in?
Photo ID and a credit card required.
The minimum age to check in is 18 to check in.
Is there a deposit?
£60 by card on arrival, refunded within 7 days of check-out.
Is there a lift?
No. No lift — all upper floors reached by stairs.
The rooms
What rooms do you have?
- Double Room — One double bed, en suite. Sleeps 2.
- Quadruple Room — Two double beds, en suite. Sleeps 4.
- Single Room — One single bed, en suite. Sleeps 1.
- Triple Room — One double bed and one single bed, en suite. Sleeps 3.
What is in the room?
All en-suite.
Is there Wi-Fi, and does it cost anything?
Complimentary throughout.
Is the hotel non-smoking?
Non-smoking throughout.
Can I have a cot or an extra bed?
Cots: On request.
Breakfast and eating
Do you serve breakfast?
Yes — breakfast is served daily. Ask at reception when you check in.
Getting here
What is the nearest tube station?
- Victoria — 504 m, about 6 min walk.
- Pimlico — 688 m, about 9 min walk.
- Sloane Square — 921 m, about 12 min walk.
- Battersea Power Station — 1212 m, about 15 min walk.
How do I get here from the airport?
Gatwick — about 30 min, non-stop (Gatwick Express, from Victoria).
Heathrow — about 55 min, one change (Victoria line, Green Park, Piccadilly line).
Is there parking?
There is no parking at the hotel. There are several NCP car parks within a fifteen-minute walk.
What is nearby?
Victoria Station is 5 min walk away, Pimlico Tube is 6 min walk away, Tate Britain is 12 min walk away, Buckingham Palace is 17 min walk away, Houses of Parliament is 25 min walk away, Gatwick Airport is 30 min by Gatwick Express away.
Access, children and pets
Is the hotel step-free? Do you have adapted rooms?
No lift — all upper floors reached by stairs.
If steps or stairs are difficult, please call us on +44 20 7834 0367 before you book.
Can I bring my dog?
Not allowed.
Can I book by phone instead?
Yes. Call +44 20 7834 0367 or email bookings@porticohotel.london and we will take the booking for you.